Amazon Hiring for Freshers || Customer Service Associate
Job Description
ONLY FOR DELHI/NCR CANDIDATES. READ THE BELOW DETAILS BEFORE APPLYING TO THE POSITION
Greetings from Amazon!!!
Hurry up and apply from the comfort of your home as we have limited opportunities.
Excellent Opportunity to start your career with Amazon Customer Service Voice profiles. Kindly apply as we have limited opportunities.
We are inviting you to explore the Customer Service opportunity with Amazon. If you are flexible to work in night shifts, possess good computer knowledge and have excellent communication skills with the zeal to excel! We are looking for YOU!
IF INTERESTED, APPLY TO THE VACANCY
Post registration kindly continue with the same mobile number and Email id for completion of all the assessment. Change in personal details will lead to elimination or rejection.
Kindly register your details only once with your personal active mobile number and Email id. At the registration link kindly do not add multiple Email id.
To complete the online assessment desktop or Laptop with webcam and headphone is mandatory. Test is not compatible on mobile phone. Post receiving the link the assessment has to be completed within 24 hrs.
Important/ Mandatory Note -:
- Candidates who have applied in last 3 months and are pursuing a Regular Course are not applicable.
Night Shift is mandatory as the team works 24x7. - To complete the online assessment desktop or Laptop with webcam and headphone is mandatory.
- Test is not compatible on mobile phone. Test is not compatible on mobile phone.
- Post receiving the link the assessment has to be completed within 24 hrs.
- It is mandatory to have good English & Hindi communication skill to be eligible for this voice role.
- Currently because of Covid, all selected candidates for this role will work from home, however post the situation gets better you will be working from our Noida office.
Skill &Salary Details -
Job type Work from Home Contract
Salary- 2,00,000 to 2,50,000 LPA
- Zeta Meal Card INR 1100 Per month i.e. 13,200/- PA
- Night Shift Allowance INR 150/Night
- Transport Allowance INR 4000/month
- Overtime Allowance as per company policy
- Desktop Provided by Amazon for Work
- Five days working
- Rotational Shifts
- Each employee and their dependents (Spouse and 2 Children) are covered up to Rs.500,000 under the floater benefit scheme
Eligibility Criteria: Candidate must be a resident of Delhi/NCR, Minimum qualification should be 10 + 2, Comfortable working in 24/7 shift (Include Night Shifts) with excellent English & Hindi communication skill.
Knowledge & Skills Required
Desired skills:
Action oriented, self-disciplined and organized
Effective time management skills and ability to prioritize work time to ensure productivity and department standards
Ability to communicate clearly with both internal and external customers
Excellent comprehension skills - ability to clearly understand and address customer issues appropriately
Excellent composition skills - ability to compose grammatically correct, concise, and accurate written responses
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
Excellent Communication and typing skills
Preferred Criteria:
Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
Should ensure 'Work-like' environment with no disturbance during the work hours.
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Customer Focus:
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
Problem Solving Skills:
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations